This Privacy Policy explains how VitaPoshan Technologies Pvt Ltd, which operates the VidChart service at vidchart.in ("VidChart", "we", "us"), handles information. By using our website, you agree to this policy.
It matters which is which, so we separate them plainly.
| Kind | What it is |
|---|---|
| Public creator data | Information creators have themselves published to the world: public profile and channel names, public handles, public follower and subscriber counts, public post and video engagement figures, and public comments. This is the raw material our ratings are computed from. |
| Information you give us | Your name, email address, Instagram handle, and any message you send us — supplied when you contact us, register, or buy a report. |
India's Digital Personal Data Protection Act, 2023 does not apply to personal data that the individual concerned has themselves made publicly available (Section 3(c)(ii)). A creator who publishes a public profile, a public follower count, and public posts has made that information public by their own act.
We work only with such data. We do not access private accounts, we do not log in as anyone, and we do not obtain anything that requires a follow request, a password, or a permission.
We nonetheless honour removal requests from creators as a matter of policy, not because we are obliged to. See section 6.
Payments are processed by Razorpay, a third-party payment gateway. Your card, UPI, or banking details are entered directly into Razorpay's systems and are never received or stored by us. We retain only the payment reference, amount, date and the handle the payment related to — which we need in order to issue refunds and file our accounts.
Razorpay's handling of your information is governed by Razorpay's privacy policy.
| Information | Retention |
|---|---|
| Public creator data | Held while the account remains in our public index. Deleted on request under section 6. |
| Your email and enquiry | Up to 24 months from your last contact with us, then deleted. |
| Payment records | 8 years, as required of an Indian company by the Companies Act, 2013 and applicable tax law. We cannot delete these earlier, even on request. |
| Website logs | Up to 90 days, for security and diagnostics. |
If you are a creator and want your account removed from our index, email hello@vidchart.in from an address you can verify as yours. We will remove it within 7 working days. No conditions, no arguments, no attempt to talk you out of it.
We do not charge creators, and we take no commission on any deal.
You may ask us to:
Email hello@vidchart.in. We acknowledge within 48 hours and act within 30 days.
We use third-party providers to host our website and database, to process payments, and to collect publicly available information. These providers process information only as needed to provide their services to us, and are not permitted to use it for their own purposes.
We use only the minimal browser storage necessary for the site to function — for example, remembering whether you chose dark mode or larger text. We do not use advertising cookies and we do not track you across other websites.
We take reasonable technical measures to protect information, including encryption in transit. No method of transmission or storage is completely secure, but we work to safeguard what we hold, and we will tell affected users promptly if a breach ever occurs.
Our service is intended for businesses and adults and is not directed at children under 18. We do not knowingly collect information from a child. If you believe a child has given us information, tell us and we will delete it.
This policy is governed by the laws of India, and any dispute is subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.
We may update this policy from time to time. Changes will be posted on this page with a revised date.
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, our Grievance Officer is:
Dr. Anurag Singh
Former Assistant Commissioner of Sales Tax (ex-civil servant)
VitaPoshan Technologies Pvt Ltd, Pune, Maharashtra, India
Email: hello@vidchart.in
Every grievance is acknowledged within 48 hours and resolved within 30 days.
For any question about this policy, email hello@vidchart.in.